Refund &
shipping
Effective 2026-11-07 · Amino Party Peptides
Orders ship in the United States only, usually within 24 to 48 business hours. Sales are final, except for damaged, incorrect or failed items, which we replace.
01Getting it to you
Speed: once your payment clears, we usually pack and hand your order to the carrier within 24 to 48 business hours.
Packing: vials travel padded and sealed, so what reaches you is what left the shelf, with the chain of custody unbroken.
Where we ship: anywhere in the United States, and only the United States. International orders are not accepted or shipped.
Tracking: the moment a label is printed you get an email with the carrier and tracking number.
What shipping costs: it is on the payment page before you pay, never a surprise after.
02If a package goes missing
Your address, your call: please check it at checkout. We cannot be responsible for a parcel delivered to an address that was typed in wrong.
Marked delivered but not there? Start with the carrier. If a package is confirmed lost on the way (not marked delivered), write to support@amino-party.com and we will chase it with the carrier for you.
03Refunds and returns
Research peptides only stay what they are when storage and custody are controlled the whole way. That shapes the rules:
Every sale is final. Once a product leaves the warehouse we cannot take it back or refund it, because we have no way to know how it was stored afterwards, and we will never put it back on the shelf for another researcher.
Broken or wrong? If something arrives damaged (a cracked vial, for example) or you received the wrong item, email support@amino-party.com within 72 hours of delivery with your order number and clear photos. Verified damage or picking errors are replaced free of charge.
The only exceptions to "every sale is final": vials damaged or visibly compromised on arrival, a product that fails an independent purity check against its lot certificate, and a shipping mistake on our side.
04Cancelling an order
An order can be cancelled only if we see your request before it has been processed for shipping. Once a tracking number exists, it is on its way and can no longer be cancelled. The Cancellation Policy explains how to ask.
05Disputes and chargebacks
Something off with your order (a charge you don't recognise, a parcel missing or damaged, a product that doesn't match its certificate of analysis)? Please email support@amino-party.com before you call your bank. We reply within one business day and sort out genuine problems directly, including a replacement or a refund where this policy allows one.
Unauthorised or fraudulent charges are investigated right away, and confirmed fraud is refunded in full. A chargeback opened without contacting support first is contested with the complete order record, including delivery confirmation and the acknowledgements made at checkout. Filing a chargeback on a delivered, as-described order may close the customer account.